An aphorism that for me rings truest is “The shortest line is the slowest.” I can’t think of many things in life more profound.
As one who hates keeping people waiting in line, whether in a bank, supermarket, big box or anywhere else, I sympathized with a gentleman in front of me at Wal-Mart last week who used the wrong card to charge his goods.
As soon as he realized his mistake, I sensed we were going to be there for extra innings. Whether the customer was close to being over the limit on the card, or he simply preferred to use another, we never found out. By that time, a couple of customers behind me started getting impatient. The checker, not knowing how to cancel the transaction, needed assistance from customer service and went into rush mode, which means about one step every 12 seconds.